Tao Reflexology

Tonight I went to Tao Reflexology for a foot massage. My friend gave me a gift card for my birthday. She purchased the 30 minutes massage for $20 (before their price increase). Now 30 minutes is $25. I gave the cashier my $20 gift card and a tip for the woman. He pointed to his price chart which showed the price increase and said I had to give him the additional $5. So basically he wasn’t going to honor the $20 gift card for the service. I had never been there before and I thought he could have handled it better. Poor Customer Service!

Got a 1-hour full body massage deal on Groupon for $48 for two at Tao Reflexology and I have to say, for a first time, it was a little different. It's not quite deep tissue massage and it's not quite close to a chiro adjustment. They tend to focus more on the feet but work also on the Muscle reflexes, I guess. The place was super clean though and the masseuse were gentle. Was worth the try.

While Tao does have some great massage therapists they also have some really bad ones. Today I experienced one of those and probably would have just let it go except I honestly believe the man who did my massage had no real certification or professional training to be doing massages. Actually I'm not even sure they have to be licensed at the reflexology places? He bounced me around so much just by pushing on my body so my head was bopping up and down when I was on my stomach, which was really weird. It literally gave me a headache. He really never massaged any actual muscles in my back or feet. I've seen the manager say in other reviews to indicate whether you want more pressure or less pressure, etc. but in this case I would just say somebody who knows HOW to do a massage. Because there are good therapists there I'll probably go back but if I get another one like this who is just all around horrible and it doesn't improve by 5 minutes into my session I'm going to ask for somebody different. Not only do I not enjoy wasting my money or time but I fear somebody like this could actually hurt you. This is the second time this has happened here - the last time was over a year ago, but both times weren't just a bad service or me being dissatisfied, they represented someone who had no idea what they were doing. My neck is sore and I need an adjustment / massage to recover from this poor service received today.

My girlfriends and I were getting together and decided to have a 90 minute massage. I told the Manager that I wanted somebody with very strong hands and can give me a good massage. She said OK and so she gave me this lady with soft hands. I told her three times to please do it harder and she couldn’t understand me. I had to get up and leave because it felt like more tickling then a massage. I often go get massage by these reflexology place and this is the first time that I ever had to walk out and couldn’t take it!!! The Manager tried to ask me if I wanted to switch with one of the guy that does massage but they were working on my friend and I didn’t want to have to give the bad massage lady to my friend. Very bad experience I don’t know if I’m willing to give them a try again with someone else. I felt the manager was not very pleasant to deal with as well!